Workflow Design and Build
We design the workflows from your map and build them into your tools, with SOPs and team training every step of the way.
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Mountain Cane Media · Operations for healthcare and behavioral health
Your organization grew. Your systems didn't.
We build the policies, workflows and systems that keep behavioral health organizations and practices organized, review-ready and able to grow, so your team can focus on the people you serve.
Sound familiar?
If everything runs through you, your organization can't grow past you.
01
Referrals and intake live in three inboxes and someone's memory.
02
Your policies are scattered, out of date, or written for someone else's program.
03
A licensing review, audit or accreditation survey is coming, and the records aren't ready.
04
Your tools don't talk to each other, so your team enters the same thing twice.
How we work
Start with a map. Then build what it shows.
Most engagements begin with Strategic Mapping, a clear look at how your organization really runs and a prioritized 90-day plan. From there, choose the work your map points to.
Policies and Procedures
A complete policy library and accreditation documents, written to your accreditor's manual and your state's rules.
Learn more →Be Found
Websites, local visibility and GEO, so the people looking for you, and the AI tools they ask, can find you.
Learn more →
Tested in a real survey
A policy library we built went through a real accreditation survey with zero recommendations.
Read the Hope Spot case study
Tested in real businesses
We run service businesses of our own, so every system we build for you has worked in practice, not just on paper.
Led by a certified operator
Founder Alexis Perry is a Certified Director of Operations and a Strategic Mapping Model Consultant.
Nice to meet you
Hi, I'm Alexis.
I build the behind-the-scenes structure that lets mission-driven organizations do their best work: policies, procedures, workflows and the systems that hold them together.
Mountain Cane Media is named after my husband's handcrafted walking stick. A good cane is steady support for a climb, and that's what we want to be for you.
My story
Free resource
25 Policies Every Behavioral Health Provider Needs
The written policies licensing reviewers, funders and accreditation surveyors ask to see, plus the proof that shows you follow them. Score yourself and see what to fix first.
Get the free checklist Ready for the full set? See the Starter Day-One Set →Questions we hear a lot
Who do you work with?
Behavioral health nonprofits, small therapy and clinical practices, and healthcare founders, including providers preparing for licensing, contracts, audits or accreditation.
Where do we start?
With a free 20-minute connection call. If we're a good fit, the first step is usually Strategic Mapping: an assessment and a prioritized 90-day plan. Policy projects start with a $199 Policy Readiness Call, and a $500 GEO audit needs no Strategic Map.
Do you work remotely?
Yes. We're based in Roanoke, Virginia, and work with clients across the U.S.
Can you write our policies for accreditation?
Yes. Policies and Procedures is a one-time project, starting with a $199 Policy Readiness Call, where we build your policy library and accreditation documents to your accreditor's manual and your state's rules. Prefer to do it yourself? The Starter Day-One Set is a ready-made starting point.
Ready for operations that feel steady instead of scattered?
Let's talk about your next climb
Book a free call