Mountain Cane Media is a boutique operations agency specializing in process, systems, and tech support for creative industries such as non-profits, interior design firms, artists, eCommerce shop owners, and the education sector. Our mission is to streamline and enhance business operations for our clients through innovative solutions and expert guidance.

Our Core Values

  • Autonomy and Trust: We respect and value your expertise, expecting you to contribute meaningfully to our team.
  • Inclusivity: We embrace diverse backgrounds, religions, and races, ensuring a culture of inclusivity.
  • Continuous Improvement: We strive for consistent strategic enhancement in all our endeavors.
  • Holistic Approach: We view business operations and marketing as an intricate blend of system, science, and art.

Position Overview

We are seeking an experienced and highly organized Operations Assistant to serve as a Team Lead and right-hand support for the CEO. In this pivotal role, you’ll manage various aspects of client operations, projects, and systems.

Key Responsibilities

  • Client Onboarding: Seamlessly integrate new clients into our processes.
  • Project Management: Oversee and ensure the timely completion of projects.
  • Team Management: Lead and coordinate team efforts.
  • Launch Management: Plan and execute product or service launches.
  • Tech/Funnel Setup & Management: Implement and maintain technical and funnel systems.
  • Metrics Management: Track and analyze key performance indicators.
  • Systems Setup & Creation: Develop and refine operational systems.
  • SOP Creation & Updating: Create and maintain standard operating procedures.

Tools & Systems

  • Internal Systems: ClickUp, Notion, Slack, TuCalendi, Zoom, Learndash, DigitalAccessPass, WordPress, Canva, GSuite, BerryCast, Loom, Alido, UseQueue.
  • Client Systems: Kajabi, Kartra, WordPress, Squarespace, Zoom, Wishlist Member, Clickfunnels, ConvertKit, Acuity, Active Campaign, Thrivecart, GSuite, Asana, Teachable, Thinkific, Libsyn, Leadpages, Zapier, Dubsado, Infusionsoft, Ontraport.

*This is not an all inclusive list.  

Why You’ll Love This Role This role offers an abundance of variety, ensuring you’ll never be bored. It’s a remote, contracted position reporting directly to the CEO. Work from wherever suits you best, whether it’s your living room, by the pool, or even in bed at midnight. A weekly team meeting is required every Thursday at 10 am Eastern and daytime weekday communication is preferred.

Ideal Candidate Traits

  • Tech-Savvy: Proficient with technology and resourceful.
  • Checklist Enthusiast: Comfortable with project management tools and loves checklists.
  • Independent: Takes responsibility and runs with tasks without needing constant supervision.
  • Detail-Oriented: Pays close attention to detail.
  • Efficient: Knows how to get things done promptly.
  • Emotionally Intelligent: Can regulate emotions and communicate exceptionally well.
  • Continuous Learner: Passionate about professional development.
  • Proactive and Organized: Anticipates needs and stays ahead of tasks.

Skills & Abilities

  • Problem Solving: Resourceful and reflective.
  • Initiative: Self-starter and assertive.
  • Reporting & Research: Excellent at compiling and analyzing information.
  • Communication: Outstanding verbal and written communication skills.
  • Organization: Highly organized and able to manage multiple efforts simultaneously.
  • Adaptability: Works well under tight deadlines.
  • Rapport Building: Quickly establishes good relationships with team members and clients.
  • Confidentiality: Trustworthy with sensitive information.


  • 2+ years in the online space.
  • Ability to manage multiple projects in a fast-paced environment.
  • Technically proficient, excellent communicator, and process improvement oriented.
  • Flexible work schedule.


  • 15-20 hours per month (3-4 hours per week).
  • $25 per hour.

Application Process If this role resonates with you, please apply here. If you know your Kolbe Score, include it in your application. If not, please take the DISC assessment here

The application will close Friday, June 7th, 2024.

Commitment to Diversity Mountain Cane Media is dedicated to fostering diversity within our team, clientele, and community. We value and respect all forms of diversity, including but not limited to ethnicity, race, gender, sexual orientation, age, religion, and abilities. We believe that a diverse workplace strengthens our business.